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Friends & Family

The NHS Friends and Family Test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services.

From the 1st December 2014, if you visit one of our surgeries you will be given the opportunity to let us know if you would recommend our surgery to your family and friends, if they need similar treatment or care.

You can give your feedback by answering two questions, which are provided in the following formats:

  • As a postcard which you can complete when you visit the surgery
  • Via this website, further down on this page
  • Or it can be sent via text message to patients registered with the phone service

If you require the questions in a format more suited to your needs then please contact us. We can provide it in BSL, or in an easy read format.

"How likely are you to recommend our GP practice to friends and family if they need similar care of treatment?"

You will be asked to choose one of six options, ranging from 'extremely likely' to 'extremely unlikely'

You will also be invited to tell us: "If we could change one thing about your care or treatment to improve your experience, what would it be?"

Your response is anonymous. If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.

The Friends and Family Test results will be published on this website, within the Surgery and also on the Scarborough and Ryedale Clinical Commissioning Group website.

The information will give our GP Practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help us to make improvements and improve the experience of our patients.

Check out the FFT animated film



1 Friends and Family Test

2 Comments


Privacy Protection

We use the information entered into this form only for the purposes of processing your Friends & Family Test submission. Information entered into this form is stored and accessed securely by designated Practice staff.

Issues raised in comments may be discussed between relevant members of the Practice. The information is used for quality monitoring purposes, in line with the expectations of the patients submitting the feedback.

The form does not require personal information. Any personal information transmitted via this form may be anonymised by the Practice when this is required to ensure compliance with General Data Protection Regulation.

All submissions are collated and sent to NHS England.

This information is kept for as long as the site is active or it is deleted by a site administrator.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.


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